Hey biji Privacy Policy — How We Protect Your Data

Hey biji collects certain necessary information to provide services on the platform. In line with this privacy policy, only the data that is strictly required to operate the service is collected. We never collect information that is not needed.

Hey biji collects information in several ways, and we are fully transparent about each method. Below are the main sources of our data collection:

• Directly provided: Information you provide when filling out the registration form is collected directly.
• Automatic collection: Some information is collected automatically through cookies and log files while you use the platform.
• Payment Gateway: Relevant financial information is collected when processing transactions via bKash or Nagad.
• Third-party verification: Approved identity verification services are used as part of the KYC process.

Hey biji uses the information it collects only for specific purposes. Our privacy policy ensures that no data is used for unrelated purposes. The primary purposes for which hey biji uses your data are:

• Creating and managing your account, and ensuring login security.
• Processing all financial transactions, including deposits and withdrawals.
• Sending bonuses, promotions, and personalized offers.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving complaints.
• Improving platform performance and enhancing the user experience.
• Meeting legal obligations and reporting to regulatory authorities.

Hey biji never sends spam using your information. You can opt out of marketing communications at any time.

Hey biji never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances:

• Payment processors: The information necessary to complete transactions via bKash and Nagad is shared, but only transaction-related data.
• Identity verification services: Approved third-party providers are used to complete KYC verification.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: In cases of serious fraud, relevant information may be shared with the appropriate authorities.

The hey biji website uses cookies. Cookies are small text files stored in your browser that help improve the platform's functionality. We use the following types of cookies:

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect the functionality of certain platform features.

Hey biji uses industry-standard technology and practices to protect your data. Our security framework operates on multiple layers to prevent any unauthorized access.

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-factor verification: OTP verification is required for all sensitive actions.
• Firewall Protection: Advanced firewall systems protect our servers against cyber attacks.
• Regular audits: Third-party security experts conduct regular system audits.
• Staff Training: All staff who handle customer data undergo strict privacy and confidentiality training.
• Data Segregation: Financial data and personal information are stored on separate servers.

Under hey biji's privacy policy, you have certain important rights over your own data. To exercise these rights, please contact our support team:

• Right to Access: You can request to see what information hey biji holds about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Deletion: After closing your account, you may request that certain data be deleted, subject to any legal obligations.
• Right to restrict processing: You may object to the use of your data for specific purposes.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To submit a request regarding any of the rights listed above support@heybiji.com. We typically respond within 7 business days.

Hey biji does not store your information longer than necessary. However, certain data is retained for specific periods due to legal and regulatory requirements:

• Data for active accounts is retained until the account is closed.
• Financial transaction records are kept for a minimum of 5 years in compliance with financial regulations.
• KYC documents may be retained for up to 3 years after account closure.
• Gaming logs and bet history are retained for up to 2 years.

After the retention period, data is securely destroyed or anonymized so that no individual can be identified.

Hey biji strictly prohibits anyone under the age of 18 from using the platform. Our privacy policy completely forbids the collection or storage of data belonging to minors.

• Age verification is mandatory at the time of registration.
• If we become aware that any data has been collected from a minor, it will be deleted immediately.
• Additional documents may be requested for age verification on accounts that raise suspicion.

Hey biji may update this Privacy Policy from time to time. Users will be notified of any significant changes before they take effect.

• For significant changes, an SMS or in-app notification will be sent to your registered mobile number.
• The "Last Updated" date at the top of the page will always be kept current.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.