Responsible Gaming

Hey biji Responsible Gaming — The Complete Guide to Safe Gaming

Gaming is for fun, not stress. At hey biji, we believe every player has a better experience when they play responsibly. Our tools and guides are here to help you enjoy a safe gaming environment.

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Gaming is entertainment — but it can sometimes cross the line into addiction. hey biji firmly believes that responsible gaming isn't just about following rules; it's about being honest with yourself and accountable to your family. Before playing on our platform, every player should know how to set their own limits, when to take a break, and when to ask for help.

Hey biji's responsible gaming policy was built with Bangladeshi players' real circumstances in mind. We understand how important family and community responsibilities are — which is why every one of our protection tools is available in Bangla, so anyone can use them.

Keep in mind: Gaming should never be your sole source of income. Only play with money you can afford to lose without it affecting your family's day-to-day life.
1

What does responsible gaming actually mean?

Responsible gaming means keeping gaming as a form of entertainment and making sure it doesn't negatively affect other areas of your life — such as family, work, and health. The core principles of responsible gaming at hey biji are:

  • Always keep in mind that gaming is entertainment, not a source of income.
  • Set time and money limits in advance — and stick to them.
  • Avoid chasing losses by placing more bets to try to recover what you've lost.
  • Avoid gaming when you're stressed, angry, or feeling low.
  • Maintaining a healthy balance between family time and gaming.
  • Take regular breaks and avoid playing for long stretches at a time.

Hey biji believes that responsible gaming habits make for a much more enjoyable experience — because you're playing out of free choice, not pressure or compulsion.

2

How to Recognize Signs of Problematic Gaming

It's not always easy to notice when gaming stops being fun and starts becoming an addiction. Watch out for these warning signs:

Check In With Yourself — Answer the questions below honestly
1Is gaming cutting into your time with family or your work?
2After a loss, do you find yourself placing bigger bets to try to win it back?
3Are you borrowing money or dipping into savings to fund your gaming?
4Have you tried to cut back on gaming but couldn't?
5Do you feel irritable or restless when you can't play?
6Are you hiding your gaming habits from family or friends?
If you answered "Yes" to 3 or more of the questions above, we encourage you to use our responsible gaming tools and consider speaking with a professional.
3

Hey biji's Protection Tools

Hey biji offers a range of tools to help you play responsibly. They're completely free and can be activated at any time from your account settings:

Set Deposit Limits
Set a maximum deposit amount per day, week, or month in advance. Limit decreases take effect immediately, while increases take effect after 24 hours.
Loss Limit
Set a loss limit to automatically stop your gaming when you've lost a specified amount within a given period. Once this limit is reached, the system will prevent you from placing further bets.
Session Time Limit
Set a limit on how long you want to play in one sitting. Once the time is up, hey biji will send you a reminder and suggest taking a break.
Cooling-Off Period
Take a temporary break lasting anywhere from 1 day to 6 weeks. During this time you won't be able to log in or place bets, but your account will remain active.
Self-Exclusion
If you feel gaming has become a long-term issue, you can close your account for 6 months to 5 years, or permanently. This is an important step and one we fully support.
How to activate: Log in to your account → Settings → Responsible Gaming → choose your preferred tool. For any issues, contact us at support@heybiji.com.
4

Parental Controls & Child Protection

Hey biji strictly prohibits anyone under 18 from using the platform. That said, parents and guardians in a shared household should also take some precautions:

  • Use a PIN or password on your computer or mobile device to prevent children from gaining access.
  • Use browser filtering software to block online gaming sites.
  • Never share your account login details with other family members.
  • If you have any suspicions, contact support@heybiji.com right away.
  • Make it a habit to log out of the gaming app after each session.
Zero Tolerance: Any account found to belong to a minor will be immediately closed and all balances forfeited. hey biji makes no exceptions on this.
5

Ways to Get Help

If you feel like gaming is getting out of control, reaching out for help isn't a sign of weakness — it takes courage. hey biji is always here for you:

  • Contact the hey biji support team directly: support@heybiji.com
  • Activate self-exclusion from your account settings — no questions asked.
  • Talk to a trusted family member about what you're going through and lean on their support.
  • Seek guidance from a mental health professional or counsellor.
  • Kaan Pete Roi (Bangladesh Mental Health Helpline): 01779-554391

Remember, asking for help is not defeat. It shows just how aware and responsible you are — towards yourself and your family. hey biji always stands by those who choose to play responsibly.

Our Commitment
How hey biji Supports Responsible Gaming
Easy Limit Controls
Set deposit, loss, and session limits in just a few clicks. hey biji's interface is fully in Bangla — simple and straightforward.
Time Tracking
See exactly how long you've been playing in real time. If you go over your set time, hey biji will send you an automatic reminder.
Quick Self-Exclusion
Activate self-exclusion in as little as one minute when you need it. No complicated process, no waiting — protection kicks in instantly.
View Gaming History
View your full betting, wins, and losses history in one clear place. Understanding your own patterns helps you make more responsible decisions.
24/7 Support in Bangla
Our Bangla-speaking support team is always on hand to help with any questions about responsible gaming.
Age Verification
hey biji enforces a strict KYC process to ensure only users aged 18 and above can access the platform.
FAQs
Responsible Gaming — Frequently Asked Questions

No, activating self-exclusion keeps your account balance safe. Once the self-exclusion period ends, or if you submit a withdrawal request, you can get your money back. Contact support@heybiji.com for more details.

Yes, deposit limits can be increased, but the change only takes effect after 24 hours. This delay is intentional — it's a buffer against raising your limit on impulse. Lowering your limit, however, takes effect immediately.

A cooling-off period is a temporary break (1 day to 6 weeks) after which your account is automatically reactivated. Self-exclusion is a longer-term or permanent decision (6 months to permanent) that requires a specific process to reverse.

Start by calmly talking to them and making them aware of the issue. If needed, reach out to support@heybiji.com — our team will assess the situation and help with the appropriate steps. Professional mental health counselling can also make a real difference.

Yes, hey biji uses an automated system to detect unusual gaming patterns. If a player's behaviour shows signs of problematic gaming, our team will proactively reach out to offer support.

Play Responsibly, Play Enjoyably

Gaming on hey biji is purely for enjoyment. Set your limits, stay in control, and get the best gaming experience in a safe environment.

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